Refund policy

Return & Refund Policy

Last Updated: February 25, 2026

At Aaramya Wellness Products, we are committed to providing carefully prepared herbal home and personal care products. Your satisfaction is important to us, and we aim to make our return and refund process clear and fair.

Please read the policy below carefully.

1. Return Eligibility Criteria

To be eligible for a return, the product must:

Be returned within [7 DAYS] from the date of delivery
Be unused, unopened, and in its original packaging
Have all original labels and seals intact
Be accompanied by proof of purchase (order ID or invoice)

Due to the personal and hygienic nature of our herbal wellness products, we cannot accept returns for products that have been opened, used, or tampered with, except in cases of damage or defect.

2. Return Timeframe

Customers must initiate a return request within [7 DAYS] of receiving the product.

To initiate a return, please email us at:
📧 aaramya1407@gmail.com

Include:

Your Order ID
Product name
Reason for return
Photos (if applicable, especially for damaged items)

Our team will review your request and respond within 2–3 business days.

3. Refund Process and Timing

Once we receive and inspect the returned product:

You will be notified about the approval or rejection of your refund.
If approved, the refund will be processed within |5–7 business days].
Refunds will be credited to the original payment method used during purchase.

Please note:

It may take additional time for your bank or payment provider to reflect the amount in your account.
Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

We offer exchanges in the following cases:

Damaged product received
Defective product
Incorrect product delivered

If eligible, we may:

Ship a replacement product at no additional cost, OR
Offer store credit, OR
Process a refund

Exchange requests must be raised within [7 DAYS] of delivery.

5. Damaged or Defective Products

If you receive a damaged or defective product:

Email us at aaramya1407@gmail.com within [7 DAYS]
Attach clear photos or videos of the issue
Include your Order ID

After verification, we will arrange:

Replacement shipment, OR
Full refund (including shipping charges)

6. Non-Returnable Items

The following items are non-returnable:

Opened or used products
Products without original packaging
Products damaged due to misuse or improper storage
Gift cards (if applicable)
Promotional or clearance items (unless defective)

This policy ensures hygiene, safety, and fairness to all customers.

7. Return Shipping Costs

If the return is due to a defective, damaged, or incorrect product, we will bear the return shipping cost.
For other eligible returns (if applicable), the customer is responsible for return shipping charges.

We recommend using a trackable shipping method for returns, as we cannot guarantee receipt of returned items without tracking.